Testimonials

Absolute disgrace of a place, so called "directors" don't have a clue about caring for vulnerable people. Money oriented, unprofessional and dishonest. Untrained care staff who abuse elderly. Residents looking unkempt and malnourished. CQC needs to shut it down for the sake of Residents. We can't wait to move our loved one elsewhere as worried about his safety and well-being!

Bad management, not many original staff,no staff morale,residents look unkempt,staff have no time to do anything as always on devices.

Friends of resident

My mum has been here since the end of October 23. It was devastating to have to move her out of her home, but the staff have settled her in so quickly, I’m astounded.Despite having Alzheimer’s, she tells us regularly she is happy and settled and everyone is kind and most importantly she feels safe.Icannot thank everyone enough, you made the transition so easy and have all been wonderful with Mum.Charnwood is clean, homely, welcoming and friendly.

Since coming here my life has changed. I enjoy being here. The staff are amazing, so glad I was sent here. The food is amazing.

It is always clean and fresh.

Residents are well looked afters, always look clean and fresh. Good many, good variety. Staff are really good. Rooms are always clean and fresh but would look nice with some cheerful duvet covers. A wonderful nursing home, everyone should be so proud. Five-star.

Always find the staff caring, friendly and helpful. Nothing is too much trouble.My dad feels safe - we know he's being looked after.

Charnwood's nursing and care home staff and management are all courteous and pleasant. My sister is treated with respect and kindness.

My father receives excellent care. I am always kept informed of any incidents and am safe in the knowledge that he is secure and well looked after.