Testimonials

Very good.

Very accommodating and my aunt has been treated with compassion. My aunt was a caring nurse for years so it is such a relief to know she is happy and feels safe.

I haven't been in the main lounge/dining area since March but until then I found all the carers really friendly and helpful and the food was always geared to what my husband was able to eat. The domestic and catering staff were also very helpful and always very busy - also the activities person alwaystried to include everyone and spent time one-to-one with my husband. His medical needs are well catered for, and I am very pleased with his care at Charnwood.

Could not find a contact number after 22:00 to establish if my father had been kept in overnight at hospital on 28th November. Would like to see a 24-hour contact number on the website as current contact numbers prevent contact. No option to leave messages only cycle around options and prevent contact.

My grandmother required emergency dental care. This was highlighted to the care staff. A call was made and my grandmother was taken to the local dentist registered as a patient and received the care required. This was exceptional care given.Thank you to the activities lady. She was amazing.

I visited my aunt today. I was extremely pleased with how happy my aunt was. The activity lady was extremely helpful to myself and my father. This lady also seemed to be engaging with the residents all the time, singing and pacifying one resident that seemed very uncomfortable in his chair. She waslovely.

A new manager to home just appointed so hopefully there will be some changes for the better. No activities for a long while so there has been no stimulation.

Efficient and caring staff. Pleasant with residents and visitors. Home kept clean and tidy. Regular meals given.

Mum is very happy here, made friends, joins in with the activities. Best game is Bingo.

My mother was a resident in the dementia unit at Charnwood from May 17 until her death in March 2018. The care given by the staff that worked there was very, very good. They showed compassion and care and love for my mother at the time she needed it most. I will remain ever grateful for their supportat what was a difficult and painful time for my mother, myself and my family.